Biometrics 28

• How does image DPI affect error rates?
• Why does verification return different score when fingerprints are compared the other way round?
• How can I use IDKit templates in other software?
• Do you support ANSI/NIST ITL-2000 standard?
• What is the meaning of quality returned by IEngine_GetFingerprintQuality?

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Licensing 35

• What hardware components are included in hardware ID?
• How can I upgrade/downgrade the software?
• Where can I find older versions of the software?
• License data doesn’t have expected length
• Where is license file located?

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Other 4

• Fingerprint scanning
• Obsolete IScanners SDK
• Support of UWP framework
• How to get the best answer from our Innovatrics Support Team

Enviroment issues 4

• System.BadImageFormatException
• Missing libusb dependency
• System.DllNotFoundException: Unable to load DLL 'libgdiplus'
• How can I check the dependencies of a dynamic library?

IDKit SDK 73

• Does IDKit return the best matching user or the first matching user?
• How do I export/import single fingerprint template from user record (user template) that contains multiple fingerprints (fingerprint templates)?
• How does IDKit handle ambiguity?
• How do I join multiple single fingerprint templates into one user record (user template)?
• What is the general error rate that can be expected from IDKit?

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ANSI and ISO SDK 12

• What's the difference between IDKit SDK and ANSI&ISO SDK?
• Do you support ISO/IEC 19794-2 templates?
• How fast is the matching procedure with ANSI/ISO SDK?
• Difference between probe and gallery template
• Why do I get different score depending on which way I compare templates?

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Segmentation SDK 4

• NFIQ score (NIST Fingerprint Image Quality)
• Real-time capture and NFIQ qaulity
• Can your SDK calculate NFIQ quality score?
• Initialize Segmentation SDK with a custom license file

Mobile and Embedded SDKs 2

• How to generate HW license for IDKit Embedded SDK?
• Bitmap to RAW conversion in Android

IFace 10

• IFace SDK multi-GPU processing
• IFace SDK GPU processing limitations
• IFace SDK matching score threshold
• IFace draw face rectangle
• Initialize IFace SDK with a custom license file

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ExpressID AFIS Single Server (Deprecated) 4

• I have deleted database file and restarted Matcher/Dispatcher, but the fingerprints are still there
• ExpressID AFIS starts up very slowly when connected to large database
• "Invalid template or unsupported template format." error querying ExpressID AFIS
• IMatcher or IDispatcher database error

WebAFIS 0

General ABIS 23

• ABIS on SPARC
• Performance decrease of ABIS in VM environment
• How many servers can I loose and still provide a service in HA cluster?
• How many templates can be handled by Innovatrics ABIS?
• AMQ message processing is very slow

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General DOT 2

• Do these components have any specific requirements on the infrastructure/libraries?
• Is Docker a must or can the app also be packaged as a regular WAR?

DOT Mobile 3

• On which platforms can I run DOT Mobile?
• Does DOT mobile run on every platform?
• Do you provide sample code for DOT Mobile?

DOT Server 3

• How can I start quickly a Proof of Concept (PoC) with DOT?
• What’s the {{server}} variable on Postman?
• I need to increase the throughput or latency of the services, what can I do?

DOT OCR 3

• Which kinds of identification documents can I use?
• I need to a specific document type that is not yet available
• I’ve installed the DOT OCR Server as documented, however it says, ‘model can’t be found’.

DOT Licensing 4

• What do I need to license my mobile application?
• What do I need to license my server instances?
• What’s the cost of the licenses?
• My server doesn’t start, it says, license not found.

Installation 2

• Why the services failed to install/register?
• Why in prerequisities installer is only .NET Framework enabled?

Cameras and Streams 1

• Why video stream or other visual components are not visible in SF GUI?

GUI 0

General Smartface 7

• Streams are not working / Matching does not work / Faces are not appearing in Recent faces
• Why does SmartFace have many false detections?
• How can I lower the CPU/GPU resource utilization for real-time video processing?
• What is the maximum watchlist gallery size for succesfull face identification?
• What is the minimum face image quality for the succesfull face identification?

View all 7