If you stop the Matcher/Dispatcher and delete the database file, all user records are permanently lost. IDKit client doesn't cache anything. So I gu...

Open properties of service Innovatrics Matcher/Dispatcher/Node. Check path, working folder, and command arguments passed to the Matcher/Dispatcher/Node. It ...

Templates and images are committed to database at the end of every API call that alters database. ExpressID AFIS Government uses a shared ODBC database that...

You can get strange results if Dispatcher and its Nodes are not connected to the same database. Dispatcher and Nodes might be also connected to a different ...

You are using a 32-bit software which is limited to 2GB of memory (3GB with special configuration of Windows). Long startup time indicates a very big databa...

Please check the following three possible causes:    1. If you are running IDKit PRO SDK and ExpressID AFIS on two different computers, the ODBC data sour...

My guess is that the nodes are operating at their memory limit. When one node fails, dispatcher tries to relocate users assigned to this node to other nodes...

Our client-server solution (ExpressID AFIS) assumes presence of network connection during every identification request. There is no built-in replication nor...

All operations are internally serialized by both ExpressID AFIS and IDKit SDK. In other words, IDKit SDK is thread-safe and ExpressID AFIS is a multi-user s...

In service configuration file, add element <access>filename</access> where filename is an access control file. Access control file contains one ...