Question How can we increase DIS server throughput? Answer If the DIS service is scaled horizontally, you can usually achieve higher throughput or low...

Question During DIS server startup, we get the following error: Answer This issue is very likely caused by an incorrect license file (e.g., corrupte...

Overview When calling PUT /document/pages, the confidence value is formatted incorrectly in the response: it uses a comma (,) instead of a period (.) as th...

Question We use the Autocapture feature in the DOT Mobile SDK to capture the document.  When we send the captured image to the DIS server, we call /documen...

Question During testing of the 'Provide customer’s liveness record' API call (POST /liveness/records), we received 'INVALID_DATA' upon repe...

Question What information do we need to provide in order to add new documents to the DIS server? Answer We would need four to five samples of each pag...

Question We are receiving inconsistent results from the DIS server OCR for specimen IDs.  Answer Ideally, testing should be performed on real document...

Question What does it mean when we receive a low OCR confidence text? Has a text field been read incorrectly? Answer Low score of OCR confidence does ...